Welcome to VOGESK Pet Supplies Cross-border Independent Website!
We understand that personal information security is of utmost importance and always prioritize the protection of user privacy as our top responsibility. This policy details how we use cookies and process your personal information, applicable to all users accessing the website worldwide (including users in the United States, Germany, the United Kingdom, France, Portugal, Spain, Japan, Arab countries, the Netherlands, Greece, Italy, Turkey, etc.). If you have any questions, please feel free to contact us at service@vogesk.com.
1. Use of Cookies
Cookies are small data files stored on your device that help us optimize website performance and enhance your pet supplies shopping experience. The Cookies we use are primarily categorized as follows:
Essential Cookies: These ensure the basic functionality of the website, such as maintaining login status and processing shopping cart orders for pet products, and are essential for accessing core services.
Functional Cookies: These record your personalized preferences, including language settings and region selection (to better match your local logistics and product needs), to tailor each visit to your usage habits.
Analytical Cookies: These collect browsing data, such as pages visited (e.g., pet food, pet toys, pet grooming tools pages) and time spent on the site, to improve our website services and recommend pet supplies that better suit your preferences.
Advertising and Promotion Cookies: These use your browsing history to deliver relevant ads and promotional activities for pet products, helping you stay informed about discounts and offers on pet supplies you may be interested in.
You can manage Cookies through your browser settings, but refusing certain Cookies may affect the use of some website features (e.g., saving shopping cart items, personalized recommendations for pet products).
2. Collection and Use of Personal Information
The personal information we collect includes:
Account information: Email address and password provided during registration, as well as name, contact information, and other details you voluntarily provide (to facilitate account management and communication).
Transaction information: Order details (pet products purchased, quantities, amounts), payment information, shipping address, and contact phone number (to ensure smooth processing, delivery, and after-sales service of your pet supply orders).
Browsing and behavioral information: Visited pages (e.g., specific categories of pet supplies), search keywords (e.g., “dog food for large breeds,” “cat litter mats”), click operations, and other data (to optimize product recommendations and website navigation).
Device and network information: Device model, operating system, IP address, and other details (to ensure website compatibility, detect abnormal access, and protect account security).
This information is used to provide pet supplies shopping services, enable personalized product recommendations, ensure account security, and optimize the website experience in accordance with legal requirements.
3. Storage and Protection of Personal Information
Your personal information is stored on servers in the United States (consistent with our shipping location) to ensure compliance with international security standards. We employ data encryption, strict access controls, and regular security audits to prevent information leaks or tampering. In the unlikely event of a data breach, we will immediately activate our emergency response protocol, notify you promptly, and take remedial measures to minimize potential impacts.
4. Sharing, Transferring, and Public Disclosure of Personal Information
We will only share information with logistics partners (to deliver your pet supplies), payment service providers (to process transactions), and other necessary partners and affiliated companies, and require them to strictly keep the information confidential and only use it for the specified purposes (e.g., logistics companies for order delivery). We will not transfer your personal information to any third party without your explicit consent. We will only publicly disclose information when we have obtained your explicit authorization, in accordance with legal provisions, or to protect user rights (e.g., responding to legal inquiries as required by law).
5. Your Rights
You have the right to access, correct, or delete your personal information (e.g., updating your shipping address, modifying your contact information). You may also withdraw your consent to the use of cookies or the collection of non-essential information at any time. If you have any comments or complaints regarding personal information protection, please feel free to contact us via service@vogesk.com, and we will address your request promptly and provide a clear response.
6. Policy Changes
As our pet supplies business evolves (e.g., expanding product categories, adding new service regions) and relevant laws/regulations change, we may update this policy. The updated policy will be posted in a prominent location on our website (e.g., the homepage footer) and notified to you through appropriate means (e.g., email reminders for registered users). By continuing to use our services after the update, you agree to the revised policy.
Thank you for choosing VOGESK! We will continue to improve our privacy protection measures to provide you with a secure, convenient, and enjoyable pet supplies shopping experience.
The VOGESK Team
